Shipping

How much is shipping?
Our current shipping rates can always be found at the top of our Shipping & Returns page. Occasionally an item may require special handling or addition...
Tue, Jun 29, 2021 at 6:01 PM
Where does my order ship from?
Most orders are fulfilled from our Chicago store. Your order will be shipped in nondescript packaging with the return address bearing the name "FKG, In...
Tue, Jun 29, 2021 at 6:01 PM
Can you please make sure my order is packaged discreetly?
All orders are shipped in nondescript packaging, usually USPS-provided Priority Mail boxes or envelopes, with the return address bearing the name "FKG,...
Tue, Jun 29, 2021 at 6:02 PM
Can I have my order shipped to my PO Box?
Our default shipping method for most orders is USPS Priority Mail, so yes, we absolutely do ship to Post Office boxes.
Tue, Jun 29, 2021 at 6:02 PM
Do you ship to...?
Currently, we ship only within the US and to Canada. Although we did ship to other countries, that proved to be problematic as packages were held by customs...
Tue, Jun 29, 2021 at 6:02 PM
Can I track the progress of my order?
We'll send an email to let you know when your order ships. Included in that message will be a link to tracking information on your order progress page, ...
Tue, Jun 29, 2021 at 6:03 PM
The carrier says my package was delivered, but I can't find it. What should I do?
The first step is to contact your local Post Office or UPS branch (depending on how your order was shipped). Often they have additional information that is ...
Tue, Jun 29, 2021 at 6:03 PM
Package Theft
Having a happy customer is very important to us, so as a one time exception we will reship your order at our expense.  We will also annotate your account to...
Tue, Nov 21, 2023 at 3:28 PM