The first step is to contact your local Post Office or UPS branch (depending on how your order was shipped). Often they have additional information that is not reflected online, such as where the package was left, or they can communicate with the Postal Carrier or UPS driver who made your delivery.
In cases like this, the USPS makes the following suggestions:
- Carrier may have placed it in a safer location, please check:
- Mailbox
- Porch
- Garage
- Any area out of potential weather hazards
- Exterior doors and any locations where the package could be placed
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
- In rare cases, a package may show as "delivered" but could take additional 24 hours.
If you have checked with your Post Office and they have not been able to help you, please let us know and we will start a claim for a lost package and a refund.