If you're seeking an item from one of the core brands we carry, we can often add that item to our next order without any additional surcharge. In some cases we require either a 50% deposit or full payment in advance, depending on the item and the likelihood that it would sell as part of our regular stock. If for any reason we cannot acquire the item for you, we will, of course, issue a full refund.
Items that require a special order or short turnaround time may require an additional surcharge on top of the standard purchase price.
It's hard to answer this question definitively without more details, so if there's something you'd like us to special order, please let us know. It never hurts to ask!